MM7 FAQ — Your Questions, Our Answers

No, each person is only allowed one mm7 account. If multiple accounts are found under the same individual, all accounts may be closed and balances forfeited.

KYC (Know Your Customer) verification is mandatory for security purposes. It confirms your identity and keeps your account protected. Simply upload clear photos of both sides of your National ID card to complete KYC. Verification is typically processed within 24 hours.

Click the "Forgot your password?" link on the login page. Enter your registered email address or mobile number. A recovery link will be sent to you. The link is valid for 15 minutes. Also check your spam folder.

The verification link sent to your email is valid for 24 hours. If you don't verify within that time, you'll need to request a new link. Log in to your account and use the "Resend Email" option.

Before closing your account, make sure your balance is zero and all pending withdrawals have been processed. Then send a request to [email protected]. Alternatively, you can self-exclude via the Responsible Gaming settings.

mm7 accepts deposits via mobile banking, bank transfer, debit/credit card, and e-wallet. Secure transactions are guaranteed across all methods.

The minimum deposit varies by payment method. Mobile banking generally has a lower minimum. Visit the Cashier section or contact support for full details.

Most deposits are credited to your balance instantly. Bank transfers may take 1–3 business days. Save your transaction ID after making a deposit.

mm7 does not charge any fees on deposits. However, your bank or payment provider may apply their own charges. Check your payment method's terms before making a transaction.

First, wait 30 minutes. If the issue persists, email [email protected] with proof of payment (a screenshot or transaction ID). Our finance team will resolve it promptly.

For KYC-verified accounts, withdrawals via mobile banking typically take 2–24 hours, while bank transfers take 1–3 business days. Processing may take a little longer on weekends and public holidays.

A withdrawal may be held for several reasons: incomplete KYC, unmet Wagering Requirements on a bonus, a pending security check, or incorrect details. Resolving any of these will get things moving quickly.

Withdrawal limits depend on your payment method and account level. Verified, KYC-approved accounts have higher limits. Visit the Cashier section or contact support for details.

You can cancel a pending withdrawal before processing begins. Go to your withdrawal history in your account and use the "Cancel" option. Once processing has started, cancellation is no longer possible.

No, bonus balance cannot be withdrawn directly. Once you have met the specified Wagering Requirements, any winnings from the bonus are converted to your real balance and can then be withdrawn.

A welcome bonus is automatically applied on your first deposit after registration. The bonus amount is based on how much you deposit. Read the full terms and conditions for details.

A Wagering Requirement is the condition that determines how many times you must bet using a bonus before winnings become withdrawable. For example, a 20x Wagering Requirement on a BDT 100 bonus means you need to place BDT 2,000 in bets before you can withdraw.

Enter the code in the promo code field during registration. You can also apply a promo code when making a deposit after your account is created. Each code can only be used once per account.

Yes, most bonuses have an expiry period — typically 7 to 30 days. If the Wagering Requirement is not met before the bonus expires, it will be forfeited. Terms vary for each bonus, so read them carefully before claiming.

mm7 offers Live Casino (baccarat, roulette, blackjack, poker), slots, virtual sports, Sports Betting (cricket, football, badminton, and 20+ more sports), and crash games.

In Live Casino, you play with real dealers via live video streaming. The dealer handles the cards or ball themselves, and you see the results in real time. A stable internet connection gives you the best experience.

mm7 offers a wide range of betting markets, including single bets, multiple bets, handicap, over/under, and correct score. In-play betting is also available during live matches.

If you get disconnected, your session is saved. When you reconnect, you can resume right where you left off. Any bets that were in progress will be settled automatically.

Log in and check the active tournament list under Wins or Promotions. Participation may be free or require a specific buy-in. Play in tournaments to earn points and climb the leaderboard.

Go to the "Security" section in your account settings to enable 2FA. You can choose between OTP via mobile number or an authenticator app. With 2FA active, your account stays protected even if your password is compromised.

The mm7 mobile app is available for direct download from our download page. Separate versions are available for both Android and iOS. Avoid downloading from third-party sites.

Change your password immediately, log out of all active sessions, and report the details to [email protected]. mm7 will never ask for your password or banking information by phone or email.

Log in and go to "Responsible Gaming" under Account Settings. There you'll find all the tools for deposit limits, time limits, cooling-off periods, and self-exclusion. For more details, visit our Responsible Gaming Page View.

Yes, the mm7 mobile app supports fingerprint and Face ID login. Go to App Settings to enable biometric login. This feature is available as long as your device supports it.